Élan Mira® and élan Cybra® Protection Plans
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Ensure you’re able to work
Your writer is your livelihood and source of income. Shield yourself from expensive, unexpected out-of-pocket
costs while maximizing your uptime with one of Stenograph’s Writer Protection Plans.
Under a protection plan, your machine will be taken care of by expert service technicians at the factory where it
was built or by select authorized service providers who have been trained and certified by Stenograph.
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Basic without loaner
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Basic with loaner
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Cleaning Option
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| Loaner via 2-day express service |
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X
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X
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X
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| Software updates |
X
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X
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| Latest changes to writer components |
X
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X
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| Parts as needed (excludes consumable items) |
X
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X
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X
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X
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| Labor costs for repair |
X
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X
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| Shipping of the writer to us |
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X
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X
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X
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| Shipping back to you |
X
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X
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X
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X
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| Phone and Live Chat support from our Support Department |
X
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X
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| Preferred repair service priority |
X
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X
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| Cleaning: lubrication, adjustment, electronic testing, full pad replacement and replace chipped keytops upon request (billable) |
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X
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| Refurbishment: chemical wash, full pad replacement, replace chipped keys (upon request), electrical and mechanical adjustments and testing, new lubricants, one new battery |
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X
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Price*:
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$345
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$445
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$450
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$830
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Renewal Price*:
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$245
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$345
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N/A
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N/A
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STAR Member Renewal Price:
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$245
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$295
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N/A
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N/A
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Price for writer not under contract:
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$550
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$1030
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Can you afford not to have a protection plan?
Stenograph writers are built to be the highest quality possible but, like any writer, they need proper care to stay in
top working order. Without a protection plan, you are responsible for the full cost of packing, insurance and
shipping in addition to the cost of repairs.
Examples of costs without a protection plan:
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Part
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Price
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Floppy disk drive
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Available with protection plan only
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Élan Mira color display
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$437
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Contact assembly
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$695
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Main PC board
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$1739
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Protect your investment today.
Call 978-957-9450
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*Renewal prices are for those with active protection plans and include a $100 discount off of the regular price.
Prices are for élan writers in North America. Machines with pre-existing problems will be serviced on a time
and material basis.
Protection plans are nonrefundable and nontransferable.
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